Arena Terms & Conditions

Updated 8th September 2024

GENERAL

1.   These Terms and Conditions (T&Cs) incorporate and should be read together with any Vendor"™s and/or Agent"™s T&Cs or regulations which can be obtained from the point of purchase from the official agents TicketTek
2.   Artists and billed attractions may be subject to change. Rock n Ribs (RnR) reserve the right to alter the bill without prior notification
3.   No trading allowed within the venue without RnR"™s prior consent
4.   No professional type audio-visual recording equipment may be brought into the venue without authorisation
5.   Tickets purchased from touts or secondary ticketing sites may not be granted admittance
6.   You give your express consent to your actual/simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime
7.   No unauthorised buses, coaches or trucks will be allowed on site
8.   Right of admission reserved (ROAR)
9.  We do not recommend arriving on foot. Please make use of our bus service(s) and drop off points wherever possible. However, thanks to public feedback we have added a second box office which is accessed via Gate B
 
AGE POLICY

1.     No unaccompanied under 18s are allowed on site. Under 18s must be accompanied by adult aged 21 plus (maximum of 3 under 18s allowed per adult) 
2.     RnR bars operate a "Challenge 25" system of checking ID and stopping underage drinking. Anyone who appears to be aged 25 or younger will be asked for valid ID before they can purchase alcohol
3.     RnR reserves the right to refuse to sell alcohol to anyone who appears intoxicated or under age
4.     Valid and acceptable proof of age/ID will be required at the entry gate in order to pick up your wristband(s) and enter the festival. Valid forms of ID include in date photographic driver"™s license or provisional licence, a valid passport, PASS approved ID or military ID where the date of birth is present
5.     No photocopies and no out of date ID will be accepted
 
TICKETS AND WRISTBANDS

1.     Tickets are non-transferable and only valid when purchased from official agents of RnR
2.     All persons entering the festival must have a ticket
3.     Tickets/wristbands purchased from unauthorised sources may be rendered invalid and admission refused
4.     Tickets must be exchanged for a wristband on first entry at the entrance gate
5.     Tickets must be valid, presented in full with stubs and not tampered with (in the event of accidental damage refer to point of purchase prior to event). Tickets remain the property of RnR
6.     RnR will not issue duplicates or refunds for lost or stolen tickets or wristbands
7.     Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of RnR
8.     The ticket holder is responsible for their ticket(s) until it is exchanged for a wristband and then responsible for their wristband for the duration of the event
9.     All wristbands remain the property of RnR until 10.30pm on the last day of the festival
10.  Once wristbands have been issued and put on, any tampering, swapping, removal etc will not be tolerated and those found doing so will be asked to leave the festival
 
 REFUNDS

1.     RnR tickets are sold on a no refund basis and this policy is clearly advertised at the point of sale (Eventbrite)
2.     Refunds are only considered in the event of major cancellation or by special exception determined by RnR
3.     RnR will always look to postpone rather than cancel an event and tickets purchased for an event which is postponed will automatically transfer to the new date. If the purchaser cannot attend the new date this process will continue ad infinitum until attendance takes place either at RnR or another Bearfoot Productions Ltd event
4.     Refunds are only considered on major cancellation, substantial alteration or by special exception determined by RnR
5.     No refunds will be given for incorrectly booked tickets
6.     Refunds should be obtained from the point of purchase no later than 3 months after the event
7.     A minimum of the face value of the ticket will be refunded
8.     Refunds of booking fees per ticket are subject to the T&Cs of the point of sale
9.     Travel: ensure you look into travel arrangements before you buy your tickets. Whilst we make every effort to help and advise on travel options on our website, we cannot give refunds for problems with getting to and from the festival
 
 SECURITY

1.     RnR reserves the right to evict a customer without refund and/or refuse admission
2.     Anyone appearing to be under the influence of drugs or drunk at the entry gate shall be refused entry
3.     Venue security reserve the right to carry out bag checks and search customers at entrances, on the site or when leaving
4.     Any item(s) reasonably considered for use as a weapon which may cause danger, offence or disruption to any other person must be surrendered to staff
5.     Any person carrying illegal items or carrying out illegal activity will be given to the Police and refused entry. You may be arrested
6.     Anti-social behaviour may lead to eviction. Please act responsibly
 
DAMAGE/LOSSES

1.     RnR is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at the event other than those caused as a result of our negligence
2.    Vehicle owners use the RnR car parks at their own risk. The management accept no responsibility for any damage, accident or loss
 
 BANNED ITEMS/ALCOHOL

1.     RnR operates a "Zero Tolerance"™ policy to drugs. No illegal substances may be brought into the venue and anyone caught in possession of these substances will be ejected, barred and the police will be informed
2.     No bottles, cans, alcohol or food may be brought into the festival site
3.     Items banned from the festival include gas canisters, aerosols over 250ml, airhorns, fireworks, flares, glass, illegal substances, drugs, "legal highs"™ (including nitrous oxide), drug paraphernalia, laser equipment/pens, megaphones, spray cans, bottles, cans, alcohol and food. Large and open drinks bottles may be brought into the main arena
4.     Gazebos, parasols and similar above seated head height are not permitted in the arena
5.     Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction
6.     Under 18s are not permitted to bring alcohol or purchase alcohol on site. The bars operate a "Challenge 25"™ system of checking ID and preventing underage drinking. Anyone who appears to be aged 25 or younger will be asked for valid ID before they can purchase alcohol. RnR reserves the right to refuse to sell alcohol to anyone who appears intoxicated or under age
7.     It is illegal for an over 18 to purchase alcohol on behalf of anyone under 18. Anyone supplying alcohol to underage attendees will be evicted from the event without a refund
8.     After 6pm only over 18s will be allowed within the bar areas. Please drink responsibly, it is an offence to be drunk and in charge of a child
 
FIRE AND SAFETY

1.     Fires are not permitted at the festival
2.     Smoking is not permitted in enclosed public spaces or buildings including the main bar/stage area. This includes e-cigarettes
3.     Excessive exposure to loud music may cause damage to your hearing
4.     Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances
5.     The use of drones or similar equipment for any reason is prohibited on or near the event.
 
IMPORTANT POINTS TO A SAFE AND HAPPY FESTIVAL

1.     Ensure you know where your nearest emergency exits are
2.     Follow any instructions given by stewards, security and police
3.     Move away from any dangerous/antisocial behaviour. Notify security if you see any antisocial or dangerous behaviour
4.     Move to where there is more space if you see a crowd surge occur
5.     Ask for help if you need it and help others, especially if someone falls
6.     Stay calm - if you're in distress, ask to be taken to the Welfare Tent
7.     Look after yourself and those around you, even people you don't know. If you suspect somebody is unwell take them to a first aid or welfare area/tent. If they are not responding please alert a steward immediately who will call for the necessary help. Please don't attempt to move them as you may do more harm than good
8.     If you need to take medication regularly remember to bring it and let your friends know of any illness or allergies you may have and where your medication is stored
 
HOUSEKEEPING

1.     Please use the bins and recycling points provided both on and off site
2.     Wincanton Racecourse is a working racecourse situated in a beautiful rural location with a number of private residences and businesses nearby. The campsite is a rural green field site. Please help us by keeping both clean and tidy and respect the surroundings
3.     Please ensure you do not leave anything other than "general waste"™ in the designated areas  
 
INFORMATION & NOTIFICATION

1.     Disabled access and toilet facilities are available
2.     Please check our website and follow all our social media for the latest information up to the event: www.rocknribsfestival.co.uk and Facebook.com/RocknRibsFestival
3.     If any of these T&Cs are unclear please contact [email protected]
4.     RnR reserve the right to amend these T&Cs at any time
5.     RnR ticket holders give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising and/or exploitation of any photos, film, video and/or audio recording of this event and/or any element thereof in any/all media throughout the world
6.     Car park tickets will be available on arrival for £3 a vehicle per day (£5 for the weekend)
7.     Sleeping in any vehicle other than a camper van/motor home overnight is not permitted and neither is camping in the car park area. Anyone caught using their vehicle in this way will be removed from the site
8.     Remember: drinking and driving is an offence. Don't risk the life of yourself and others. Alcohol will dehydrate you. Pace yourself and top up with water or soft drinks